Summer Valley Touring Park
Allet, Truro, Cornwall, TR4 9DW

01872 277878 - summervalleytruro@gmail.com

Terms and Conditions Summer Valley Touring Park, Truro

Touring Park Bookings

Advance booking is advisable.

Full payment for Bank Holidays (minimum stay 3 nights) and bookings of 5 nights or less.

£10 per night deposit for bookings of 6 or more nights. Balance due 28 days before arrival.

Arrival time from 12 noon: Departure time by 10.30am

In the event an agreement has been made whereby the balance is paid in cash on arrival this must be done on registration. If your estimated arrival time is after 7pm, please let us know. If you arrival after 9pm, or within one hour of nightfall (whichever is earlier); it is possible that you may be asked to pitch in our late arrival’s area and relocate to your allocated pitch the following day after 8am. The proprietors reserve the right to re-let a pitch after midnight on the stated day of arrival unless previously notified. No refunds given, except under exceptional circumstances. That does not include bad weather.

Cancellations

Deposits are non-refundable, in the event of a cancellation over 28 days prior to your arrival if you have paid in full you will receive a 50% refund. In the event of cancellation 28 days before arrival full payment will be due.

Bookings – General

Bookings cannot normally be accepted from persons under the age of 18, please call to request.

Bookings can normally only be accepted for those travelling alone, couples and families. We regret that we are unable to accept bookings for stag or hen parties.

Should your booking not be available for any reason beyond our control, your money will be

refunded in full, but you will have no further claim against us.

Please note that your property is brought onto the park at your own risk and we can accept no

responsibility for loss or damage however caused.

We reserve the right of admission at all times, and the right to terminate the stay of any person if this is considered to be in the best interest of other visitors to the park.

Park – General

We are fortunate that Summer Valley Touring Park, Truro is popular with considerate and friendly people. To keep it so we ask that all our visitors observe the following simple rules. If they do not, we reserve the right to ask them to leave.

Commercial/sign-written vehicles:

Unfortunately Summer Valley Touring Park, Truro is unable to accept commercial or sign-written vehicles at pitches. We may be able to provide alternative parking for you; please do contact us directly if you have a commercial or sign- written vehicle.

Visitors:

You are welcome to have day visitors but they must report to Reception immediately on arrival. Maximum of 1 visiting vehicle per booking at any one time. Visitors will be allocated parking on arrival. Visitors staying for less than 5 hours will have their charges refunded. All visitors must leave the Park by 10pm. Charges are available on our website.

BBQs:

Gas or charcoal BBQs are permitted if raised off of the ground and situated at least 3 meters away from any hedges or fencing. Please ensure you raise the BBQ using bricks which are available from reception. BBQs fuelled by wood are not allowed. Please always have a bucket of water to hand when BBQ-ing. Ash to be disposed of in the metal bins provided.

Fire Pits:

Only fire pits hired directly from Summer Valley Touring Park, Truro are permitted, wood must be purchased via the camp shop. The fire pit must be supervised at all times when in use and be monitored by an adult.

Games:

Please use the play area provided, no ball games on the park.

Cycles:

Please ride slowly and respect the safety of pedestrians.

Noise:

Avoid excessive noise at all times. Quiet time is between 2200 hrs and 0800 hrs

Information Hub:

Closes at 9pm, opens at 8am during high season.

Alarms:

If you use a caravan alarm, it must automatically stop after 20 minutes regardless of power cuts or other external factors.

Dogs

Dogs (maximum 2 per pitch): We do not accept breeds or part breeds of dogs who are listed under the dangerous dogs act. All other dogs are welcome, but must be kept on a short lead at all times.Please exercise your dogs along the bridle ways and footpaths along the boundary of the park. Do not leave your dog unattended in your tent or caravan. No dogs allowed in any of the buildings, or play areas. All pet fouling must be cleaned up and placed in bins provided which are located in the lane opposite the main entrance to the park. Any owners of pets becoming a nuisance will be asked to leave the site.

Driving on Site

We have a strict 5mph speed limit which must be adhered to at all times. Please be aware

of children playing.

Children

Minors: Any problems caused, or damage done by minors will be the responsibility of the parents or guardians. Children must be accompanied in the amenities buildings. Children must not be left unattended on park. 

Photography

Please bear in mind that we don’t allow guests to film or take photographs in facilities buildings. But while you’re with us, you may spot a professional photographer. They could be shooting photos or video for us. They could be shooting anywhere on the park but we’ll try to make sure the filming doesn’t affect your holiday and that you always know what’s going on. With this agreement, you give us the rights (free of charge) to anything containing your image (or the image of the other people with you) that’s made while you’re with us. (This doesn’t affect your own photos or videos of course!). So if you don’t want to be in shot, please try to stay away from the filming area. And if you or someone in your family does stray into a photo or video without meaning to we’ll do our best to remove the image from our library, but we won’t pay you any fees as a result.

Static Holiday Home Bookings

Bookings must be secured by a minimum deposit of 50% per week. Balance is then due 28 days

before arrival.

Part weeks are charged at 20% of the weekly rate per night. Minimum booking 3 nights

Cancellations only on written notification at least 28 days before holiday is due to commence. We will endeavour to re-let, but if we are unable to do so the hirer is liable for the balance of the full hire fees.

For your protection, please contact us for an insurance application form. We do not permit pets or smoking in our holiday homes. A £10.00 key deposit will be payable on arrival. This will be fully refunded at the end of your holiday. Arrival time 3pm departure by 10am.

Data Protection

The information taken at time of booking is required to be collected for the purposes of processing your reservation at Summer Valley Touring Park. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.

Please read our terms and conditions in conjunction with our Welcome letter which details further information with regards to disposal of litter, use of facilities etc. Any guest or visitor failing to comply with the above conditions will be asked to leave the site.